Shipping Policy
Order Fulfillment
Once your order is placed, it will typically ship within 48 hours, Monday through Friday. If you place your order after 1pm EST on Friday, your order will ship the following week. Weekends, holidays, promotions, and pre-order items require additional processing time. Every customer will receive a tracking number via email so you can track your package.
We work with Hongkong Post and other carriers to ship to most countries and regions around the world.
Countries or regions available for delivery will be listed on the order input process of paperkieri.com webpage.
Delivery time:
- Standard - normally 7 to 14 bussiness days
Coupon Codes
Discount codes must be used at checkout - you must press "Apply" to see your order total update. We are unable to adjust any prices once an order has been submitted. Only one code may be used per purchase. Coupon codes cannot be applied to previous purchases, nor can they be applied retroactively after an order has been placed.
Package Security & Liability
All shipped orders are the responsibility of Hong Kong Post or other carriers. If a package is lost, please contact Paper Kirei for a solution. If a package is still lost 7 days after it was marked as "delivered", please contact Paper Kirei. Paper Kirei may provide a free replacement package. Lost orders are not refunded.
Taxes
Customs authorities require that we state the order value directly on your package. All applicable customs duties, import duties, fees, taxes, and any other charges are the responsibility of the customer (even if you refuse any goods upon delivery).
Currency Conversions
Although you can select your local currency via the currency selector at the top of our website, all items are priced and charged in US dollars at checkout. The bank that issued your credit card will determine the exact exchange rate you will be charged, but it should closely match the current exchange rate. Paper Kirei is not responsible for any price differences determined by your bank.