Return Policy
If you receive a product that is defective or damaged during shipping, we offer a 100% money-back guarantee or replacement. Please contact us within three days of delivery, and we will either provide a full refund or send a replacement item.
No Refunds or Returns If:
We reserve the right to deny refunds or returns if the item does not meet the criteria listed above or if the product has been used, altered, or damaged in any way.
To start a return, you can contact us via our contact page at info@paperkirei.com
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without a prior return request will not be accepted.
You can contact us at any time with any return questions via our contact page
Damages and Problems
Please inspect your order upon receipt and if the item is faulty, damaged or you have received the wrong item, please contact us immediately so we can assess the problem and correct it.
Exchanges
The quickest way to ensure you get what you want is to return the item you have and once the return has been accepted, purchase a new item separately.
European Union 30 day cooling off period
Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 30 days without giving any reason. As stated above, your item must be in the same condition as you received it, unworn or unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if your refund has been approved. If approved, you will automatically receive your refund via your original form of payment within 10 business days. Keep in mind that your bank or credit card company may also take some time to process and issue your refund.
If it has been more than 15 business days since we approved your return, please contact us at info@paperkirei.com.