Return Policy

If the product you receive is defective or damaged during shipping, we offer a 100% money back guarantee or replacement. Please contact us within 3 days of delivery and we will refund the full amount or send a replacement item.

No refunds or returns are available if:

We reserve the right to refuse a refund or return if the product does not meet the above criteria or if the product has been used, altered or damaged in any way. To start a return, you can contact us via our contact page at info@paperkirei.com.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package.
We will not accept items that are returned to us without a prior request for return. You can contact us at any time for any returns via our contact page.

Please check your order upon receipt and if the item is defective, damaged or you have received the wrong item, please contact us immediately so that we can assess the problem and correct it. The quickest way to make sure you get what you want is to return the item you own, once the return has been accepted, and then buy a new item separately.

Eu 30-Day Cooling-off Period Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order within 30 days for any reason, without giving any reason.

As mentioned above, your item must be in the same condition as when you received it, unworn or unused, labeled and in its original packaging. You will also need a receipt or proof of purchase. Refund Once we have received and reviewed your return, we will notify you and let you know if your refund has been approved. If approved, you will automatically receive a refund via the original payment method within 10 working days. Keep in mind that it may also take some time for your bank or credit card company to process and issue a refund. If it has taken more than 15 business days for us to approve your return, please contact us at info@paperkirei.com.